Returns & Exchanges

At Ditch The Guilt, we want you to enjoy every sugar-free bite, but due to the perishable nature of our products, we offer a dedicated resolution process for any quality concerns or shipping issues. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to initiate a replacement or refund.

1

Document the Issue

Take clear photographs of the product, the packaging, and the shipping label immediately upon arrival to document any damage or discrepancies.

2

Contact Our Team

Email our support desk at [email protected] with your order number and the attached photos to explain the situation.

3

Verification Process

Our quality assurance team will review your claim within 48 hours to verify the issue and determine the best resolution, such as a reshipment or store credit.

4

Resolution Delivery

Once approved, we will process your replacement order or issue a refund to your original payment method, ensuring you can continue your guilt-free journey without hassle.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing